Delete your Furvax account

Furvax is operated by David Legacy Software, a trade name of Mason David Ventures L.L.C., Wendell, North Carolina, USA ("we", "us").

Can't open the app?

Email privacy@davidlegacysoftware.com from the email address on your Furvax account and ask us to delete it. We reply to that address to confirm, and we delete the account only after you confirm there, so we know the request is yours. We delete the account and everything synced to it, then email you when it is done: within 30 days, and usually much sooner.

Never signed in?

Your pets' records live only on your phone and we hold no copy; deleting the app deletes them. If "Anonymous data" is on (it is by default), the app also sends usage events and crash reports tied to a random install ID, never to your name or email. Turn it off in Settings to stop this. Because that ID is not linked to you, we cannot find its past data from an email alone.

Delete your account in the app

In the app: Settings, then Account, then Delete account.

What is deleted

• If you are the only person in the household, we delete the household's synced records, invites, memberships and stored photos, and then your sign-in account.
• If other people are in the household, ownership passes to the longest-standing member. Your membership and entitlement end. No record or photo is touched.
• If you are a member, your membership ends. Records you added stay in the household.
• You choose whether the copy on your phone is kept or erased.

What is kept

What stays: the App Store or Google Play keep their own purchase records.

• RevenueCat keeps its own subscriber record under its retention rules; we do not ask RevenueCat to delete it.
• Our event rows keep an id, a type and a time but no longer your account id.
• Ids without a name or email, shown as created by or updated by on remaining household records, stay.
• Deleting your account does not cancel your subscription; cancel it in the App Store or Google Play.

Contact

To ask about the data we hold about you, or to correct it, write to support@getfurvax.app.

See the Privacy Policy for the full list of what we collect.